Petitions, Complaints and Grievances or Compliments

Petition - Respectful request for information or action related to the provision of the service. Complaint - means by which the visitor expresses his or her dissatisfaction with the manner or conditions in which a service has been provided. Complaint - Means by which the visitor expresses his dissatisfaction with the service provided. Suggestion - An idea that inspires someone to make a comment about a situation that they feel could be improved. Congratulations - It is the manifestation of joy and satisfaction for a service provided.

Quality of service Security Waiting time Staff attention Congratulations Other