Cerro de Monserrate

On May 5th and 6th, service will be provided only by Funicular because the Cable Car will be under maintenance. •

Petitions, Complaints and Grievances or Compliments

Your feedback is very important to us. Please fill out the following form so we can improve the experience at Monserrate Cable Car every day.

Please send your application to secremercadeo@monserrate.co with the following information:

  • Type of request
    • Petition: Respectful request for information or action related to the provision of the service.
    • Complaint: Means by which the visitor expresses their dissatisfaction with the manner or conditions in which a service has been provided.
    • Claim: Means by which the visitor expresses their dissatisfaction with the service provided.
    • Suggestion: An idea that inspires someone to make a comment about a situation that they feel could be improved.
    • Congratulations: It is the manifestation of joy and satisfaction for a service provided.
  • Name
  • Phone
  • Email
  • Pqrs choices
    • Quality of service
    • Security
    • Waiting time
    • Staff attention
    • Congratulations
    • Other
  • Clear account of the facts
  • Attach document (Optional) - Attach file: jpeg, jpg, pdf - max 4MB
  • Remarks

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